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Receptionist - US Eastern Time Zone



Title Receptionist - US Eastern Time Zone
Job Type Permanent Fulltime
Job Category Administration
Date Added 23 Aug 2017
Salary €24k - €26k


Location: Dublin 1
My client requires a Receptionist to operate US Eastern time hours for a busy software company in city centre.  This is a new position with real prospects in a fast growing friendly company.
 
The Role:
This is not a ‘smile and file’ role. Our client needs someone exceptional to be the hub of all things that will create an amazing first impression.
You wear empathy and patience as a badge of honour. You have a sense of urgency when it comes to getting things done but you are ultra calm and patient with clients.
You have great attention to detail, take pride in your work and you manage your time and tasks efficiently. You are not the type of person that needs to be asked twice! In fact, most of the time you have everything done in advance. You are on top of everything. Always.
 
Responsibilities:
  • Ensuring every call is answered on the first ring, in a friendly manner and transferred to the relevant person
  • Greeting clients who are in the office for training in a friendly professional manner
  • Working with suppliers to ensure everything is delivered on time
  • Dealing with staff internally on all stationery supplies
  • Opening & closing premises
  • Working with the team lead to continually improve the front-of-house experience
  • This role will provide a huge opportunity for the right candidate.
Key Performance Indicators:
  • Getting every call answered. Voicemail is THE ENEMY!
  • Being proactive in approaching the Office Manager with ideas.
  • A great can-do attitude
  • Super-friendly but determined individual who gets through tasks super-fast but with a high level of quality.
  • Understanding that it is always about the client. Always!
  • Being a team player.
Requirements:
  • Minimum of two years experience in a high call volume reception role
  • Minimum of two years experience in a customer-facing role
  • Proficient on Microsoft Office
  • Administrative or secretarial course is a bonus
Salary is circa €25k (experience dependent).