Front Office Manager - Administration & Reception Area

• Manage the Receptionists team
• Implementing a zero tolerance for dropped calls. Every client gets a friendly, rapid & helpful response. 
• Stand in as cover as a second receptionist during lunch hours and annual leave

• Managing deliveries; ensuring they get to the right teams and that they are tracked.
• Stock takes on hardware.
• Helping teams with admin overflow and digging out with your team.
• Taking minutes of important meetings and sending clear actions to everyone after each meeting.
• Developing relationships & monitoring costs with suppliers & maintenance people.
• Coming up with new ideas to create a fun and productive work environment 

• Patient, but firm, you strive for excellence and know how to motivate others to buy into your vision
• You thrive on autonomy and you love taking charge
• You have fanatical attention to detail and believe there is only one way to do a job - the right way
• You are flexible and you understand that working after hours, on the weekend or on a bank holiday is sometimes required to get the job done
• You’re renowned for reliability and a great work-ethic
• Continuously improving office processes.

• You have a minimum of five years experience as a Front office manager
• You must have experience managing people and a reception type environment
• You are highly proficient on MS Office and a fast learner on new technologies
• You have been part of a customer-facing team and have a deep understanding and belief that the customer is always right