Inside Account Manager - Fleet - Dublin

• Working closely with Relationship Managers, proactive management of accounts, building and maintaining an excellent working relationship with key contacts and drivers
• Deliver to agreed annual client account and car fleet targets – based on individual and company objectives
• Management of the new vehicle renewals process, liaising with drivers from quotation to delivery stage.
• Preparation of quotations for new vehicle purchases and leases
• Ensure all requested work is completed in shortest possible timeframe and/or in line with service level
• agreements
• Ensure effective resolution of client queries and issues to agreed timeframes.
• Proactively update clients on changes to their cost base and on best car policy in each grade
• Preparation of reports as required
• Work closely with internal teams to ensure business and customer objectives are met
• Update and maintain all client records in a timely fashion and accurately, ensuring all necessary
• documentation is on file/in progress
• Work closely with the Relationship Manager in relation to the client account progress and feedback from
• customers
• Ad-hoc duties as assigned by Management

• Previous experience in Account Management and/or customer relationship roles desirable, but not essential
• Energetic self-starter, team-oriented, with strong interpersonal skills
• Commitment to building strong business relationships with clients, focused on exceeding client expectations
• Strong organisational, presentation, and communication skills - both verbal and written
• Ability to communicate confidently and effectively
• Excellent work ethic and ability to work to deadlines and/or under pressure
• Ability to work in a fast-pace environment, with flexibility and ability to multitask
• Extensive IT skills - Microsof Office, email, etc.
• Experience using Microsoft Excel for managing and reporting account information